Shipping & returns

Every maker on 101 packs and ships their own orders with their own courier and sets their own delivery fee and lead time. You’ll see the lead time on the product page, and each maker’s delivery fee at checkout before you pay. On your first order with a 101 account, delivery is on us from every maker in your basket.

Returns work the same way for every maker. You have 7 days from delivery to start one from My account → Orders, and a person on our support team picks it up. It’s a refund, not an exchange: card payments go back to your card, and cash orders are refunded by InstaPay within 5 working days. If an item arrived damaged, faulty or not as described, you pay nothing for the return; if you changed your mind, the return delivery fee comes out of your refund. Some pieces, usually made-to-order or personalised ones, are final sale, and the product page says so before you buy.

Questions in the meantime? Contact us, or open a case in the Support Hub and a person picks it up.