Everything you might want to know about ordering, shipping, returns, and selling on 101. If we missed something, the door's open at the bottom.
Yes. On your first order with a 101 account, delivery is on us from every maker in your cart, wherever in Egypt they deliver. Sign in or create an account at checkout to get it.
Open a case in the Support Hub within 7 days of delivery, with a couple of photos. You pay nothing: we refund you in full.
Yes — that's the whole point. Add pieces from as many brands as you like, check out once, and each brand sends its own parcel.
Yes — that's the whole point of 101. Add pieces from as many brands as you like and check out once. At checkout you'll see each brand's delivery fee on its own line, and each brand sends its own parcel.
You receive one order confirmation from 101, with a breakdown by brand inside it. Tax invoices aren't available yet — if you need one for a business purchase, open a case in the Support Hub and we'll tell you what we can provide.
No, there's no minimum order on 101. Some makers offer free delivery over an amount they choose; when they do, you'll see it on their products and in your cart.
Yes. Tap the heart on any product to add it to your wishlist. Your wishlist syncs across devices when you're signed in, and items stay there until you remove them — even if the brand restocks.
Yes. There's one notes box at checkout, and every brand in your order sees it, so mention which piece your note is for. Use it for personalisation details like names or initials, or for delivery instructions.
Yes. On your first order with a 101 account, delivery is on us from every maker in your cart, however many brands you buy from and wherever in Egypt they deliver. Just sign in or create an account at checkout and you'll see the saving before you pay. It's one first order per account.
Each maker sets their own lead time — the days from your order to handing it to their courier — and it's shown on the product page before you buy. Delivery then depends on that maker's courier and where in Egypt you are, and we email you when each maker sends your order.
Yes. Makers deliver across Egypt with their own couriers, and each one chooses where they deliver. Once you enter your address, checkout shows each maker's delivery fee for your governorate before you pay — and tells you if a maker in your cart doesn't deliver there yet. Remote governorates can take a day or two longer.
Yes, from your order in My account: it shows each brand's parcel and where it's up to, with the courier and tracking number once the maker adds them. We email you when your order is placed and again when each maker sends it, so guests get the updates too. If a parcel runs past its window, tap 'Didn't arrive?' on the order (or tell us, if you checked out as a guest) and we chase the maker for you.
Three — one delivery fee per maker. Each brand packs and ships from their own workshop with their own courier, so your parcels arrive separately and may arrive on different days. Every delivery fee is shown before you pay, never added afterwards. It is still one cart and one checkout, and on your first order delivery is on us from every maker in your basket.
You have 7 days from delivery to start a return, right from your order in My account. Some pieces, usually made-to-order or personalised ones, are final sale; when they are, the product page, cart and checkout all say so before you buy.
If the item arrived damaged, faulty or not as described, you pay nothing — not for the return, and not for the original delivery. If you simply changed your mind, the return delivery fee comes out of your refund, and we show you the exact amount before anything is collected.
We issue your refund once the item is back with the maker and checked — or straight away when there's nothing to send back. If you paid by card, the money goes back to the same card; how soon it shows depends on your bank. If you paid cash on delivery, we send your refund by InstaPay within 5 working days of issuing it. Any points you used go straight back to your balance.
Not at the moment — returns on 101 are refunded rather than exchanged. For a different size or colour, return the item within 7 days and order the one you want.
Open a case in the Support Hub from your account within 7 days of delivery and add a couple of photos (checked out as a guest? Use 'I ordered without an account' on the Contact page). You pay nothing: we refund you in full.
You can pay by card or cash on delivery. Paying cash? You pay each maker's courier when their parcel arrives. With a 101 account, your 101 Points can also cover up to 20% of the products in an order.
Yes. You pay the courier in cash when your parcel arrives — if you order from several makers, you pay each courier for their own parcel. There is no extra fee for paying in cash.
Yes. Card details never touch our servers — they go straight to our payment provider over an encrypted channel, and the makers you buy from never see them.
Not yet. When instalments are available, this answer will say so.
You earn 5% of what you pay for products back as points on every order (10 points = EGP 1), added once your order is complete: 7 days after delivery, when the return window closes. You can spend them at any maker on a later order, for up to 20% of that order's product value. Points need a 101 account.
Yes — points expire 12 months after you earn them, and the oldest points are always spent first.
You can browse without one. To check out, we ask for an email and a mobile number so the maker can deliver and we can keep you updated. You can check out as a guest, but 101 Points and free delivery on your first order need an account, which takes a moment to create at checkout.
Tap 'Sign in', then 'Forgot password?'. We'll email you a link to set a new one. If it doesn't arrive, check spam first, then email help@101marketplace.shop and a person will sort it out.
Yes. Save it under Addresses in My account and checkout fills it in for you. You can change it at checkout whenever you need to send somewhere else.
We collect what we need to run your orders and never sell your data to anyone. Makers get your name, phone and address only to deliver your order — never your email. To get a copy of your data or delete your account, open a case in the Support Hub or email help@101marketplace.shop. Our privacy page, linked at the bottom of every page, has the summary.
Fill in the short form on our join page — it takes about three minutes. A person reads every application, and most decisions go out within 5 business days.
Nothing to join, list or stay, and no monthly fee. We take 15% of the product price, only when something sells — the same rate in every category, and never on delivery. Card orders also carry 2.75% of the card payment for payment handling, delivery included; cash on delivery carries nothing else. We pay for shoppers' points and their free first delivery, so you still get your full price. No exclusivity: keep selling on your own site and Instagram, commission-free.
Shoppers pay by card or cash on delivery. On cash orders, your courier collects the money as usual; on card orders, we collect it and pay you. Once an order's 7-day return window has closed, it goes on your next statement: we send one on the 15th and the last day of each month, listing every order and our commission. The statement nets what we owe you — for card orders, and for any points a shopper spent or a free first delivery — against the commission on your cash orders. When we owe you, we pay by InstaPay or bank transfer within two days of the statement; when you owe us, you pay the same way and upload the proof.
Independent brands that make their pieces in Egypt and sell from Egypt, and we deliver within Egypt only. Fashion, Home Decor, Beauty, Scents and Accessories open first, and five more aisles follow. A person reads every application.
No — you ship with your own courier and packaging, exactly as you do today. You set your delivery fee and making time, and we never take commission on delivery. We answer the customer's questions so you're not the front line, and if an order runs past your stated time, we come to you rather than leave the customer waiting. Returns come through our support team: 7 days from delivery, refunds rather than exchanges, and you can mark made-to-order or personalised pieces as final sale.
No. Not on Shopify? List from your maker dashboard, one piece at a time or in bulk from a spreadsheet. On Shopify? We set up the connection with you: your products, prices and stock come across to 101 and stay up to date, 101 orders land straight in your Shopify admin, and your 101 price always matches your Shopify price. Either way, we check every product before it goes live. See exactly what we read from and send to a Shopify store.
Open a case from your account and a person picks it up. Every reply lands in the same thread, so nothing gets lost.
Open the Support Hub ↗For order issues, attachments, or anything that needs a paper trail. We reply within a day, Sunday to Thursday.
help@101marketplace.shopOrders, returns, points, payments or selling with us — the contact page sends each one to the right desk.
Open the contact page ↗