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FAQs
№ 01
── FREQUENTLY ASKED QUESTIONS
Questions,
beautifully
answered.
Everything you might want to know about ordering, shipping, returns, and selling on 101. If we missed something, the door's open at the bottom.
28 ANSWERS · 6 TOPICS
ask. read. shop. relax.
Most asked · №03
The three
we hear
every day.
If you only read three answers on this page, make it these. They cover roughly two-thirds of what people ask.
01
SHIPPING
What does "0 delivery fees on first order" mean?
Your first order ships free, no matter how many vendors are in your cart, no matter where in Egypt you live.
02
RETURNS
What if my item arrives damaged?
Report it within 48 hours from your order page with a couple of photos. Most damaged-item refunds resolve within 24 hours.
03
ORDERING
Can I order from multiple brands in one cart?
Yes — that's the whole point. Add items from any number of sellers, check out once, and we coordinate the rest.
Every answer · №04
All the questions,
grouped & organised.
Yes — that's the whole point of 101. Add items from any number of independent sellers, check out once, and we'll coordinate the rest behind the scenes. You'll see each brand grouped in your cart so it's always clear who made what.
You receive one consolidated order confirmation from 101, plus a per-brand breakdown inside it. If you need a separate VAT invoice for a specific seller, you can request one from your order page.
No global minimum. Individual brands may set their own minimums for custom or made-to-order items — those are shown clearly on the product page before you add to cart.
Yes. Tap the heart on any product to add it to your wishlist. Your wishlist syncs across devices when you're signed in, and items stay there until you remove them — even if the brand restocks.
On personalised or made-to-order items, a note field appears at the product step. For general orders, you can add a checkout note that goes to every brand in your cart.
Exactly what it says — your first order on 101 ships free, no matter how many vendors are in your cart, no matter where in Egypt you live. One offer, one time, no asterisks.
Each maker sets their own — you'll see it on the product page before you buy, as a make time for made-to-order pieces and a dispatch time for ready-to-ship ones. Delivery then depends on that maker's courier and where in Egypt you are, and the estimate appears at checkout once you enter your address.
Yes — we ship across all of Egypt. Some remote governorates take a day or two longer; the exact estimate appears at checkout once you enter your address.
Not yet — each maker ships with their own courier, so there is no single tracking page. You'll get an email when your order is confirmed and again when the maker dispatches it. If a parcel is past its window, tell us and we chase the maker for you, so you are never the one chasing.
Three — one delivery fee per maker. Each brand packs and ships from their own workshop with their own courier, so your parcels arrive separately and may arrive on different days. Every delivery fee is shown before you pay, never added afterwards. It is still one cart and one checkout, and on your first order delivery is on us from every maker in your basket.
You have 7 days from delivery to start a return, no interrogation. Made-to-order, personalised, and intimate-care items are final sale — that's flagged clearly on the product page before you buy.
If the item arrived damaged, defective, or not as described — 101 covers it. If you simply changed your mind, return shipping comes out of your refund (we'll show the exact amount before you confirm).
Once we receive and inspect your return, refunds are issued within 3 business days. The funds land back on your original payment method 5–10 days later depending on your bank.
Yes — for size or colour swaps on the same product, choose "Exchange" instead of "Return" on your order page. We'll send the new item out as soon as we receive the original.
Open your order page within 48 hours of delivery, tap "Report an issue", and add a couple of photos. We move fast on these — most damaged-item refunds or replacements are resolved within 24 hours.
Today: cash on delivery, and 101 Points against any order. Card, mobile wallet and Apple Pay arrive when we open in November — we would rather list them the day they work than the day we hope they will.
On most orders inside Egypt, yes. A small COD handling fee applies and is shown at checkout. Made-to-order and high-value items are prepaid only.
When card payment opens, card details will never touch our servers — they go straight to our payment processor over an encrypted channel. Today the only online value you can spend is your 101 Points balance, which lives in your account.
Yes, on orders above EGP 1,000, via valU and Sympl. The option appears at checkout once your cart qualifies.
You can browse without one. To check out, we ask for an email and phone number so we can deliver the order and update you — you can choose whether to set a password or just check out as a guest.
Tap "Sign in", then "Forgot password". We'll email you a reset link valid for 30 minutes. If it doesn't arrive, check spam first, then open a case in the Support Hub from your account.
Yes — add as many as you like in your account settings. At checkout you'll pick the one you want for that order.
We collect what we need to run your orders, never sell your data to anyone, and let you export or delete everything from your account page. The full policy lives in the footer link.
Tap 'Apply to sell' from any page and fill in a short form about your brand — about three minutes. We review every application personally — most decisions go out within 5 business days.
There is no monthly fee. We take a small commission per sale (tier depends on category) and a flat payment-processing fee. The full breakdown lives in your seller agreement before you sign anything.
We issue a statement every two weeks listing every order, the commission charged and your total, and pay what is owed within two days of it by Instapay or bank transfer — your choice. Your dashboard shows pending, cleared and paid separately.
For launch, 101 is Egypt-only — sellers and buyers both. We'll open regional access in phases through 2026.
You ship with your own courier, exactly as you do today — you keep the relationship, the rate and the timing. We take the customer's questions so you are not the front line, and if an order goes past your stated lead time we come to you rather than leaving the customer waiting.
Didn't find it · №05
Then the
doorway
stays open.
Pick the channel that suits you. We answer everything ourselves — no bots, no ticket queue that goes silent for a week.
TRACKED CASES
Support Hub
Open a case from your account and a person picks it up. Every reply lands in the same thread, so nothing gets lost.
Open the Support Hub ↗BEST FOR DETAIL
For order issues, attachments, or anything that needs a paper trail. Replies within 24h.
help@101marketplace.shopEVERY ROUTE
Contact page
Orders, returns, points, payments or selling with us — the contact page sends each one to the right desk.
Open the contact page ↗
SUPPORT HOURS
Sun – Thu · 9 AM – 9 PM · Fri – Sat · 11 AM – 6 PM
Outside hours? Drop us an email and we'll get back to you first thing.