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Contact
Contact 101
Tell us what'son your mind.
Order gone astray, a question about a maker, or an idea you want to put to us — it reaches a person either way.
Quickest first
Four answers that beat waiting.
These come up most often, and each one you can settle right now without us.
Where is my order?
Your account lists every order, and we email you when it is confirmed and again when the maker dispatches it.
How do points work?
Earn on every order, from any maker, and spend them at checkout as a straight discount.
Read the FAQsCan I return something?
Yes — start it from the order itself and we take the case from there.
I want to sell here.
Applying takes about three minutes, and no exclusivity is ever asked of you.
Sell on 101Write to us
What is it about?
Pick the closest one and it opens an email to the support desk.
My order hasn't arrivedIt has passed the delivery window the maker gave.Email usSomething arrived wrong or damagedBroken, not what you ordered, or an item missing from the parcel.Email usI want to return or refund somethingWithin the return window, and not a made-to-order piece.Email usI need to cancel an orderOnly possible before the maker dispatches it — be quick.Email usMy points look wrongMissing points, or a discount that did not apply at checkout.Email usA payment problemCharged twice, a failed payment, or a refund you are still waiting on.Email usSomething else entirelyA question about a maker, the marketplace, or an idea for us.Email us
You make things and want to sell them
This isn't a support case — it's an application, and it goes to the vendor team.
Apply to joinPress, partnerships, everything else
Working with us, writing about us, or asking something no form covers.
help@101marketplace.shopOther ways
If a form is the wrong shape for it.
A case gives you a thread you can follow. Email works too — it just lands in the same place with less around it.
- help@101marketplace.shop
- Where we are
- Cairo, Egypt